1. Where are you located, and what are your hours?
Our shop is located at:
120 E Washington St,
Ann Arbor, MI 48104
We are directly across from the parking garage at Fourth & Washington.
Shop hours are:
Monday - Thursday: 11am - 7pm
Friday - Saturday: 11am - 9pm
Sunday: 12pm - 6pm
If you have any questions that can be handled over the phone, please feel free to give us a call at 734-327-9239. We frequently miss emails due to the nature of retail, but every question is important to us, regardless of your location.
2. Do you buy used records? How does that work?
Yes! We are a buy, sell, trade shop. However, we are only currently purchasing used vinyl (so, please, no CDs or cassette tapes).
If you are able, please call ahead of time. We only purchase records Monday - Wednesday as the weekends are simply too busy. We will typically ask what you are hoping to sell so we can save everyone time and the pain of hauling records downtown on the off chance we are uninterested.
3. I placed an order on your website. When will it be ready to be picked up?
Please allow at least one hour for in-store pick-up if you have placed your order during scheduled business hours.
You should recieve an automated email when your payment has gone through, as well as when we mark the album "ready to be picked up." Sometimes these automated messages get lost in your inbox or sent to your junk/spam email. While we cannot control if our email goes to your spam inbox, you can flag us an an acceptable source and the problem should not arise in future.
If a significant amount of time has passed and you've checked your inbox (and spam folders!) to no avail, please feel free to call us during business hours (734-327-9239) to ensure there were no other issues completeing your order.
4. Help! My record is defective! What do I do?
First, try to listen to it on someone else's record player (not a Crosley).
Did it work on a different player? Great! We recommend you purchase a new needle.
(If there are no noticeable defects, any album brought into the shop will be tested on our record player. If we hear no issues, we will recommend you buy a new needle, anyway.)
If there is physical damage, please bring the album into the store with your receipt within the 2 week time-limit (as stated on the return policy) and we will do our best to get you a replacement copy as soon as we are able.
5. I am out of the country and cannot call you. How do I contact you?
If this is the case, we assume you found us via Discogs. As stated per our seller terms, you can reach us on Facebook or take your chances with the dreaded email: email@example.com
6. I think you're awesome. How do I tell my friends?
Hey, thanks, friend-o! Please give us a follow on Instagram or a like on Facebook. We also have stickers available at the counter for anyone that brings their own recyclable bag for their records!