CUSTOMER SUPPORT

As a small business, every issue is important to us. If you have questions or concerns, please call us at (734) 327-9239. Our store receives hundreds of e-mails a day and there is a chance yours may be overlooked. Please don't risk it -- give us a call!

1 Frequently Asked Questions

1.1 Where are you located, and what are your hours?

Our shop is located at 210 S Main Street, Ann Arbor, MI 48104
(We form a triangle with the Raven's Club and Vault of Midnight)

Shop hours are:
Monday - Thursday: 11am - 7pm
Friday - Saturday: 11am - 9pm
Sunday: 12pm - 6pm

1.2 Do you buy used records?

Yes! We are a buy, sell, trade shop. However, we are only currently purchasing used vinyl (so, please, no CDs).

1.3 Help! My record is defective! What do I do?

First, try to listen to it on someone else's record player (not a Crosley).
Did it work on a different player? Great! We recommend you purchase a new needle.

(If there are no noticeable defects, any album brought into the shop will be tested on our record player. If we hear no issues, we will recommend you buy a new needle, anyway.)

If there is physical damage, please bring the album into the store�with your receipt�within the 2 week time-limit (as stated on the return policy) and we will do our best to get you a replacement copy as soon as we are able.